Introducing Employee Assistant, Your New Frontline Ally

Today, we’re excited to announce the launch of Employee Assistant, a powerful new feature designed to make life easier for your frontline teams and lighten the load for HR.

Employee Assistant is the first in a growing suite of AI-powered tools we’re building for the deskless workforce. It’s built to give employees instant, reliable answers to their company questions right from their phones, in their own language, without having to find their password or wait on HR.

We know how common it is for important details to get buried in policy documents and handbooks, or miscommunicated between shifts. When employees can’t get clear answers, confusion spreads fast. Employee Assistant fixes that by delivering quick, accurate responses straight from your company’s most recent documents.

Why We Built Employee Assistant

For HR, site managers, and corporate leaders, fielding repeat questions or clarifying the attendance policy can eat up hours of the week, especially when supporting a large workforce. Employee Assistant takes those routine questions off your plate so your teams can focus on the high-impact work that really needs a human touch.

And for employees? It puts information directly in their hands, right when they need it. No portal logins. No waiting in line on break. Just a quick text and a clear answer.

“HR doesn’t work 24/7, but TeamSense does.” — Valentine Chavez-Gonzalez, Director of HR at UBM

Here’s What Employee Assistant Can Do (So Far)

✅ Answers Employee’s Questions Instantly
Using your company’s approved documents as its source of truth, Employee Assistant delivers direct, easy-to-understand responses to employee questions, no guesswork, and no wonky AI interpretation.

✅ Available in 25+ Languages – No Translation Needed
Language barriers shouldn’t get in the way of clarity. Even if your internal documents are only in English, employees can access accurate information in their preferred language.

✅ Text-Based and Secure
Employee Assistant works via text message, no app, no username, no friction. Just ask and get an answer.

✅ Smart Escalation When Needed
If Employee Assistant can’t confidently answer a question, it routes the user to HR or a designated resource. That way, nothing falls through the cracks.

✅ Insightful Trends for HR & Ops
Behind the scenes, anonymized query data gives HR and Ops teams a clearer view of the questions employees are asking most, helping you stay ahead of gaps in understanding or content that needs updates.

Built for Frontline Teams. Backed by Your Operational Policies.

Unlike other AI-powered tools that make up answers, we take a different approach.

Employee Assistant only uses your approved documents to generate responses. That means employees get accurate, standardized answers every time, and you stay in control of the message.

Whether you’re managing a large manufacturing floor, a network of field workers, or multiple job sites, Employee Assistant makes it easy to keep everyone aligned and informed.

Use It Beyond HR

While Employee Assistant is perfect for answering questions about attendance, time off, and workplace policies, that’s just the beginning. It’s also a powerful tool for handling the kinds of evergreen, operational questions your teams ask every day:

• “Where do I park on the first day?”

• “Where is my W2?”

• “I missed a punch, what do I do?”

• “How do I renew my CDL?”

• “What uniform do I need to wear for Shift 2 on Thurs?”

If it’s documented, Employee Assistant can deliver it clearly and consistently. That means less confusion, fewer interruptions, and more time spent doing the work.

And This Is Just the Beginning…

Employee Assistant is the first feature in a larger suite of AI-powered tools we’re building specifically for the frontline. Our goal? To create a seamless, mobile-first experience that empowers your people with the answers and support they need on demand.

Stay tuned. More smart features are on the way.

If you’re already using TeamSense, reach out to your account manager to get started with Employee Assistant today.

If you’re new here, we’d love to show you what Employee Assistant can do for your team. Schedule a demo and see it in action.